O2 Take Corporate Account off Orange and Vodafone
Monday 18 Aug 2008
O2 has taken a massive corporate account from under the noses of
Vodafone and
Orange. The three year deal with Homeserve will see 4,000 connections ported from Vodafone and Orange to
O2.
The contract will provide a three year deal for voice and mobile data services and will include Blackberry and PDA devices. O2 is to provide the emergency insurance and home repairs giant with mobile solutions including routing calls via a VPN to help reduce the cost to Homeserve and provide them with efficient and economic communications for employees and customers alike.
Ben Dowd, O2 UK business sales director said: "Mobile technology can be used for so much more than simple communication. As a business, customer service is at our core and we are delighted to be working with Homeserve to help them provide the very best service to their customers"
Homeserve chief information officer Trevor Didcock said: "Homeserve is committed to providing unsurpassed customer service. We have thousands of tradesmen on the road and they all need to be in touch with our customers and offices 24/7. From real time updates on PDAs to communicating with customers via SMS, this new partnership with O2 will support our future ambition to stay ahead of the pack and ensure we are delivering a first rate service for our customers."